Accessibility feedback process
Your feedback will help us identify and break down accessibility barriers. Provide feedback on CED Accessibility Plan, or any other matter related to accessibility. Find out how we'll use your feedback.
How to provide feedback
You can contact our Team Lead, Diversity, Inclusion and Employment Equity:
- Online: Submit your comments using our online form
- Email: diversite-diversity@dec-ced.gc.ca
- Phone:
- 1-800-561-0633 (Toll free)
- 1-844-805-8727 (TTY line)
- Mail: 800 René Lévesque Blvd. West, Suite 500, Montréal, Quebec, H3B 1X9
Submit anonymous feedback
If you want to provide anonymous feedback:
- do not state your name or provide any other identifying information (for example, your email address or phone number)
- do not include your return address on the envelope if you send feedback by mail
If you want a response
If you’ve asked for a response, we will respond in the same way that you communicated with us.
Finding answers to more complex issues might take time. If that’s the case for your feedback, we’ll still follow up to let you know what we’re doing.
Online Feedback
We will respond by email within 15 business days.
Email feedback
We will respond by email within 15 business days.
Phone feedback
We will respond by phone within 15 business days.
Mail-in feedback
We will respond by mail within 15 business days plus mailing time.
What we do with your feedback
We analyze feedback for trends and patterns. We don’t identify individuals in our reports.
The only time your feedback will be connected to you is when you request a personal response from our Diversity, Inclusion and Employment Equity Office.
We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.
Request an alternate format
You can request an alternate version of our feedback process, accessibility plans or progress reports by mail, email or telephone:
Team Lead, Diversity, Inclusion and Employment Equity
Diversity, Inclusion and Employment Equity Office
Canada Economic Development for Quebec Regions
800 René Lévesque Blvd. West, Suite 500
Montréal, Quebec H3B 1X9
Mail: diversite-diversity@dec-ced.gc.ca
Phone:
- 1-800-561-0633 (Toll free)
- 1-844-805-8727 (TTY line)
Formats available:
- large print (larger and clearer font)
- braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
- audio (a recording of someone reading the text out loud)
- electronic formats that are compatible with adaptive technology